Frequently Asked Questions
Get answers to common queries and find solutions to your questions with our comprehensive FAQ section.
What does PV mean?
PV stands for Photovoltaic, which in simple terms means the conversion of light to electricity.
How do I insure the system?
Insuring your new system is very easy. Simply add the value of the system on top of your building/household insurance. Please note, we will walk you through every step of the way as part of our value added service.
How much does it cost?
A beginners home/business solar installation can start from around R40 000, which includes installation, delivery, warranties and configuration.
What happens if there is a hailstorm that damages my panels?
Our solar panels are made out of extremely tough and resistant high tempered glass, the possibility of them being damaged in a hailstorm are very low. If however there is a severe storm and a few of the panels are damaged, it would be insured with the building and therefore would be covered – insurance will pay for your replacement panels.
Is installing a solar system legal?
Right now there is no law against it and eThekweni does give us the thumbs up to go ahead. They have begun implementing regulations which state that NRS097 must be implemented on every installation which is something that Grid Freedom Group complies with. Cape Town municipality has taken the initiative and allows their residents to feedback excess power generated by their Solar PV System and receive up to 70% of what they pay to bring in electricity credited from their bill.
How exactly does a solar PV panel work?
Solar PV panels work by the photons, particles of light from the sun’s rays, colliding with atoms within the solar panel, knocking electrons free within the atom creating a flow of electricity.
How do I go about financing the system?
We understand that a lot of people don’t have the money sitting around for a home solar installation, so we can offer extremely good rates in financing the system. This also comes as one of our value added services where we will assist every step of the way.
How do I know which system is the best suited for my home?
If you have read through the multiple systems on our informative website and you are still confused as to what you would like, please do not hesitate to contact us via the online form on the contact us page. We will receive your e-mail and be in touch so that we may assist.
What is the difference between the solar panels used for generating electricity to those used to heat water, such as solar geysers?
There is a huge difference between these two panels. Commonly confused with one another, the solar panel used to generate electricity for your home or business is called a PV solar panel, this panel converts light into electricity; whereas the panel used for solar geysers etc. is simply called a solar collector which are used to absorb the heat from the sunrays and environment.
What happens if there is a hailstorm that damages my panels?
Our solar panels are made out of extremely tough and resistant high tempered glass, the possibility of them being damaged in a hailstorm are very low. If however there is a severe storm and a few of the panels are damaged, it would be insured with the building and therefore would be covered – insurance will pay for your replacement panels.
Our Approach Process
STEP 1
Objective
Make us aware of your expectations and what you are wanting to achieve.
STEP 2
Free Site Assessments
We will arrange for one of our Sales Representatives to come out to do an assessment.
STEP 3
Quoting Process
We will custom design your quotes to make sure it suits your needs and requirements
STEP 4
Installation
Once you are happy with your design we can begin your renewable journey to a sustainable future!
STEP 2
Maintenance
Residential: We will be there even after your installation to make sure you are completely comfortable with your system. For commercial sites we include a free maintenance schedule to make sure that your system is always operating at optimum level!
